Prompt #3

I interviewed Jens Muegge, an Engineer Manager at Telsonic Ultrasonics, regarding how he communicates in the field and common misconceptions.

Fiona: What do you write (emails, reports, etc.) and how you write it?

Jens: Using Microsoft Outlook to write and send emails with a standard company reply.  Emails are written in a formal format to be professional when communicating with clients and colleagues. I write reports with Excel or Power Point.

Fiona: What are some common misconceptions in your field?

Jens: Most problems we see are delays with shipments from overseas, caused by holidays in transfer countries, strikes or load incidents. (e.g. strike in the US last year, dock workers in California, shipments from Slovakia go to Germany first (Easter Holidays). Mistakes are a common occurrence, which create these sort of problems.

Fiona: How do you communicate (speak, write, address) to co-workers, clients, etc.?

Jens: With customers: e-mail or phone, online meetings with shared computer screens for design approvals or time lines. With co-workers I usually communicate verbally or via e-mail, Skype if they are in a different country.